Casting360 Best Practices

Since 2009, Casting360 has relied upon the input and feedback of a Consumer Advisory Board, comprised of consumer advocates and former public servants, to advise our senior management on a host of consumer-related issues.

The Consumer Advisory Board helps to oversee our various customer contact points, analyzing our processes and making recommendations about our marketing and customer service practices to ensure that they're consistent with the highest standards in the membership services industry.

The Consumer Advisory Board is made up of several members who collectively have over a century of experience in both the public and private sectors, including a President for a leading consumer serving company, a former Attorney General, and a former attorney for Federal Trade Commission.

Like the Consumer Advisory Board, the Consumer Affairs Department was created to ensure that Casting360 effectively serves and protects its customers. The Consumer Affairs Department also works with senior management to ensure that the company's policies meet or exceed industry standards.

At Casting360, our underlying goal is to provide our members with the best possible membership value and experience by:

Those best practices include:

1. Full Disclosure of Membership Benefit Terms.

Casting360, in each of its marketing channels, will clearly explain the benefit terms of the membership program to consumers, including:

2. Full Disclosure of Payment and Cancellation/Refund Terms.

Casting360, in each of its marketing channels, will clearly explain the membership fee cancellation and refund terms of the membership program to consumers, including:

3. Verification of Membership Acceptance.

Casting360, in each of its marketing channels, will obtain and verify consumers' unambiguous and express consent to a membership charge, including:

4. "NO QUESTIONS ASKED" Full Refund Policy for Unauthorized Charge Complaints.

Casting360 will provide a full and prompt credit or refund to any consumer who is charged a membership fee but he or she did not authorize that charge.

Disclaimer: Casting360 is not a talent agency, employer or a talent scout; the site is only a venue. Casting360 does not promise or facilitate employment. The number of casting calls available varies by location, roles available and the level of experience required. As with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desire. There are no guarantees concerning the level of income the user may experience.

Casting Dynamics, LLC / Casting Dynamics, Ltd.
© 2016 Casting360.com