Acting, Modeling, Promo / Events, Theater
To secure a challenging position that will allow growth and a chance to contribute organizational goals while enhancing my professional skills.
Florida Institute of Technology, Redstone Arsenal, AL
Masters of Science in Management/ Acquisition and Contract Management -- August 2006 3.75/4.0 G.P.A.
Alabama A&M University, Normal, Alabama
B.S. in Business Administration / Management Information Systems -- May 2004 2.5/4.0 G.P.A
October 2004 August 2006
Madison Research Corporation, Huntsville, Alabama
Support in the review of building plans to ensure new plans met the government representative requirements
Conducted research to formulate plans for personnel and equipment relocations
Assist in compiling reports and work orders to altar the infrastructure of government facilities
Perform word-processing, create and maintain spreadsheets
Provide systems administrative support for customers which requires troubleshooting skills to solve technical problems.
Prepare specifications for barcoded equipment
March 2006- Present
Grassroots Promotions, Dallas, TX.
Mange events that are geared towards various targeted markets
Communicate with clients, management, internal departments, school administrators and vendors to coordinate event marketing and promotion
Assist with handling of national and local talent while managing our performance stages
Aware of the hottest themes, styles, colors and atmosphere configurations to create the type of product a client desires
Communicate regularly with various Entertainment industry professionals
February 2004 October 2004
U.S. Army Intern Program, MEARS Customer Support, Redstone Arsenal, Alabama
Office Automation Clerk
Received and processed incoming calls for MEARS clients, duties include:
Provided customer support for the Multi-User ECP Automated Review System (MEARS) software suite to over 3,000 active users throughout the Army, Navy, Air Force, Marine Corps, DoD supporting contractors, and international affiliates
Security access control, Engineering Change Proposal (ECP) processing, and managing user access to documents
Prepared installation documentation for MEARS web and database servers
Enhanced the departments relationship with customers, by ensuring the highest quality service
Ensured the calls were processed in strict adherence to established policies
Maintained problem reports to track all helpdesk activities
June 2003 August 2003
U.S. Army Intern Program, IMMC Help Desk, Redstone Arsenal, Alabama
Junior Systems Analyst
Provided customer support via email, telephone, remote access, and direct contact with the customer
Provided customer support to over 1,500 Windows X
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